Address: 395 South Shore Drive, Suite 309 Battle Creek, MI 49014
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To Our Valued Patients,
This virus has impacted every individual differently and I feel we can all resonate with the saying, “We are all in the same storm, just not in the same boat.” We have worked tirelessly while off to secure the proper personal protective equipment (PPE), develop new office protocols, complete team training, and change many office policies & procedures, among other things. We truly care about our patient’s and team’s safety and have gone above and beyond in preparing to protect all who enter our office.
We will be resuming patient care hours starting on Monday June 1st. We will be easing back into a full schedule to allow for our new COVID-19 protocols. Please be patient with us if you had an appointment cancelled due to COVID-19 as we are working hard to adjust our schedule and are doing our best to accommodate everyone! We will be contacting those who have appointments that need to be rescheduled in the coming weeks. Stay tuned for more information here & follow us on Facebook for the latest updates.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. At your next visit, you will notice we have added to our infection control protocols throughout the office. While many things have changed, one thing has remained the same: our commitment to your safety.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued.
You may see some changes when it is time for your next appointment. We are making these changes to help protect our patients and staff.
How this affects you:
Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the office.
We will be asking you to wait in your car and call or text us when you arrive. We will then communicate with you when we are ready for you to come up.
We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the reception area and other places in the office for you to use as needed.
All patients will be required to undergo a temperature & blood oxygen level (pulse oximetry) check when at the office.
You may see that our waiting room will no longer offer magazines, children’s toys and so forth, since those items are difficult to clean and disinfect.
Appointments will be managed to allow for social distancing between patients. That might mean that you’re offered fewer options for scheduling your appointment.
We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
Our staff will be wearing different personal protective equipment (PPE) than we did previously, among other changes. We want you to know that we are committed to the safety of our patients and our team!
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. As soon as we can, a team member will be contacting those of you whose appointments we needed to cancel to get your care back on track.
We’re grateful for your patience and understanding throughout all of this and look forward to welcoming you back.
Dr. Amanda Miller and the Miller Family Dental Team